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How to release an email from the SPAM quarantine PDF Print E-mail
Written by Brian Fleishman   
Wednesday, 27 January 2010 17:03

To release alegitamate email that has been inadvertantly qurantines by APPRiver, please follow this procedure:

  1. Log Into your customer portal by visiting https://cp.appriver.com
    spam1
  2. Click on the Spam Lab Tab at the top of the web page.
    spam2
  3. Check of the message(s) that you wish to release from the quarantine, then click the release button.
    spam3

  4. Confirm you request.
    spam4
  5. On the confirmation screen, you can also choose to whitelist the emails by clicking the 'Whitelist Options' button.
    To whitelist just that particular sender, choose 'Sender' and to whitelist the enire email domain, choose 'Domain'.
    spam5
Last Updated on Wednesday, 27 January 2010 17:24
 
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