Support Contracts

We offer a few different types of support contracts. If you would like to find out more information of any of the contracts below, just give us a call. 877.561.6734

Retainer Based Support Agreement

EZPay Priority Support Agreements, our retainer based support contracts, are great for  project work or for companies that are looking to have high level technicians available at reduced hourly rates.

Benefits of a Priority Support Agreement

  • Reduced hourly rates
  • Guaranteed response times
  • Support for after hours and weekend times
  • Monthly maintenance schedule for critical workstations and servers
  • Review and maintain your account online https://jaydien.ezservicetrax.com

 

Size of Prepaid Block of Time

 

Hourly Rate

 

Response Time

Level 1
1 – 10 Hours
$115 / Hour
6 Hour Response Time
Level 2
11 – 25 Hours
$110 / Hour
4 Hour Response Time
Level 3
26 – 50 Hours
$105 / Hour
3 Hour Response Time
Level 4
51 or more
$100 / Hour
2 Hour Response Time

Proactive Support Agreement

NetWatch LIVE, is our most comprehensive, proactive coverage you can obtain for your network. With this contract, we help clients maintain the business-critical functions you and your customers can’t live without.

For those businesses whose network is crucial to everyday existence, NetWatch LIVE is for you. NetWatch LIVE’s standard or premium packages take care of your network on a  proactive basis to provide you with a stable and productive network.

As a managed IT services provider in New Jersey, Jaydien Network Solutions helps businesses like yours take control of their IT as well as control their IT spending. Our Managed IT program delivers proactive Monitoring, Maintenance and IT support all for one monthly flat fee.

By employing the principals of remote management, automation, centralization, and monitoring, we are able to effectively and efficiently unlock the potential of your business. Our Managed IT Services helped Businesses in New Jersey get more of their IT  investment, Control Costs of  their IT Support, and be secured 24/7.

  • 24/7 Live remote monitoring
  • Proactive, scheduled network maintenance and support
  • Applications servers management and administration (Exchange, SQL, Dynamics, Citrix, etc.)
  • Help-Desk and support
  • Software updates and patch management
  • Security software administration and maintenance “Anti-virus , Anti-Spam, Anti-Malware)
  • Network devices management
  • Printers and file shares management
  • Backup and Disaster Recovery planning and administration
  • Online Asset Management
  • Vendor management
  • Desktop Management
Bronze
Silver
Gold
Platinum
Devices Monitored
1
2 to 5
6 to 10
11 or More
Managed Updates X X X X
Managed Backups X X X
Regular Maintenance (Remotely) X X
Monthly Price
$50
$100
$250
$450

Reactive Support Agreement

NetProtectIT, is a reactive service contract providing unlimited email and phone support as needed. Managing your IT requirements couldn't be easier!

Based on a fixed monthly cost and one year agreement, NetProtectIT makes managing  your IT needs an afordable and easy!

1-3 PC’s 4-8 PC’s 9-14 PC’s 15 + PC’s
Unlimited Email Support X X X X
Unlimited Phone Support (Includes Remote Access Support) X X X X
Priority On-site Support X X X
Monthly Maintenance (Remotely) X X X
Monthly Maintenance (On-site) X X
Monthly Price $250 $750 $1,250 $1,750